OVERVIEW

This website is operated by Elborn Alice. Throughout the site, the terms “we”, “us” and “our” refer to Elborn Alice. Elborn Alice offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ORDERS

Returns
Due to the fresh and organic nature of our produce, returns of perishable goods cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 12 hrs of the product being received in order to offer replacements. All purchases are non-refundable.

Cancellations
Unfortunately all purchases are non-refundable. Elborn Alice will not accept a date change for a Graze Box or Board order within 14 days' notice of the original delivery/pick-up date. Elborn Alice assumes no responsibility to changes in social gathering rules.

Order Changes
Customers can amend orders within a 2 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes. All purchases are non-refundable.

Date Holding
Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates. 

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Food /Products

Seasonal Produce & Supplier Availability
As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed, there may be slight changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product, such as figs, edible flowers and honeycomb. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

Food Handling
When products are received please keep chilled consume within 1 day. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 5 hours, to comply with HK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. Elborn Alice will not be held responsible for any adverse reactions to our food consumed after this time. 

Dietary Requirements & Allergies
Please notify of any allergy and dietary requests at checkout, however we cannot accommodate special allergy requests due to high risk of contamination. If you or your guests/clients have a severe allergy please beware that we cannot guarantee if a product is completely free of traces of the main 16 allergens listed below:

Celery
Cereals containing gluten (including Wheat, rye, barley and oats)
Crustaceans
Eggs
Fish
Lupin
Milk
Molluscs
Mustard
Tree nuts (including almonds, Hazelnuts, walnuts, brazil nuts,Cashews,
Pecans, pistachios and macadamia nuts)
Peanuts
Sesame seeds
Soybeans
Sulphur dioxide and sulphites

Elborn Alice are not responsible for any adverse reactions to our food if we have not been forewarned of any allergies or dietary requirements in the booking process.

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Refund
Please find our refund policy here.

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Social Media
Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.